Romain DUCHENE

Voyages · Tech · Innovation

English Resume – CV

Innovation · Product · B2B Telecom

Romain Duchene

Deputy Director of Innovation & Development
Keyyo · Bouygues Telecom Pro

More than twenty years connecting technology, product, business and leadership to turn complex needs into simple, scalable and valuable services.

Plailly · Hauts-de-France · France
romain@duchene.fr
LinkedIn Profile ↗
Product strategyLeadershipUCaaS / CCaaSGenerative AIPre-sales

Profile

A systems, networking and telecommunications engineer by training, I have moved from pre-sales engineering and IT infrastructure to technical leadership, then to managing multidisciplinary teams and B2B telecom products. Today at Keyyo — Bouygues Telecom Pro, I build new services for professionals, small businesses and SMEs.

Vision

Innovation & product

Identify opportunities, shape services, build roadmaps and guide industrialisation from idea to market.

People

Cross-functional leadership

Bring pre-sales, product, development, marketing, sales and operations together around shared outcomes.

Exploration

Applied AI

Internal assistants, RAG, automation, conversational AI and voice agents focused on practical use cases.

Professional Experience

Since 2016 · Clichy, France

Keyyo · Bouygues Telecom Pro

Deputy Director of Innovation & Development

Career progression: Head of Pre-Sales & Custom Solutions → Deputy Director, Pre-Sales & Custom Solutions → Deputy Director of Innovation & Development.

  • Leadership of pre-sales engineers, Product Managers / Product Owners and development teams working on B2B telecom products and services.
  • Definition of new services: business telephony, UCaaS, Internet and fibre connectivity, mobility, partner services, cybersecurity and digital services.
  • Design and delivery of tailored solutions for complex customer projects, from architecture and technical qualification to rollout.
  • Cross-functional coordination across market, product marketing, sales, engineering and operations to turn customer needs into scalable products.
  • Leadership of generative AI initiatives including internal assistants, RAG, workflow automation, conversational AI and voice agents.
  • Contribution to Keyyo’s transformation within Bouygues Telecom and to the evolution of the brand towards Bouygues Telecom Pro.
  • Public presentations and live demonstrations on telecom innovation and conversational voice agents.
2006 – 2016

Chip PC France

Technical Director / Southern Europe Country Manager

  • Technical leadership of the French subsidiary of Chip PC, a thin-client and desktop virtualisation vendor.
  • Business and partner development responsibilities across Southern Europe: France, Spain, Italy, Switzerland and French-speaking Belgium.
  • Expertise in Citrix, Microsoft Terminal Services / RDS, VMware VDI, Active Directory and GPO-based security policies.
  • Technical and commercial support to partners, integrators and enterprise customers: architecture, pre-sales, demonstrations, training and project support.
2002 – 2006 · Paris, France

Orbytes Ingénierie

Pre-Sales Systems & Network Consultant

  • Qualification and design of technical responses for a systems, networking and telecommunications integrator.
  • Architectures spanning network security, LAN/WAN, VPN, Cisco IP telephony, SAN/NAS storage, Citrix, Linux and Microsoft infrastructure.
  • Creation of managed and outsourced service offerings, especially for SME cybersecurity.
2001 – 2002

Arche Groupe Siemens

Network Pre-Sales Engineer · Final-year internship

  • Design and support of LAN/WAN projects, mainly around Cisco technologies.
  • Customer consulting for network deployment and migration projects.
1999 – 2002

Additional Technical Experience

  • IUP STRI: administration, security and operation of Linux servers and university network infrastructure.
  • PCRézoo Association: design and administration of systems used for LAN parties involving several hundred computers.
  • CS — Communication & Systèmes: Java development and implementation of a satellite/LAN firewall-router solution.
  • Art Public / SEEAU / Europe Automatisme: web development, databases and business network infrastructure.

Core Skills

Innovation & Product Strategy

Product managementRoadmapsGo-to-marketIndustrialisationDigital services

Artificial Intelligence

LLMsRAGAI assistantsVoice agentsAutomationAzure / OpenAI

B2B Telecommunications

VoIP / SIPUCaaS / CCaaSFibre & InternetFixed-mobileMultisiteWhite-label

Architecture & Pre-Sales

QualificationSolution designTendersPresentationsCustom projectsPartner enablement

Systems, Cloud & Cybersecurity

TCP/IPVPN / DNSLinuxVirtualisationContainersCloudSegmentation

Management & Automation

Team leadershipRecruitmentAgileAPIsPythonPHPShell / SQL

Education & Languages

1998 – 2002 · Toulouse

Université Paul Sabatier (Toulouse III) · IUP STRI

Engineering degree — Telecommunications Systems & Computer Networks
Dual expertise in telecommunications and computer networks, with a focus on systems and networking.

Math Sup — Lycée Bellevue, Toulouse

Languages

  • French · native
  • English · full professional proficiency
  • Spanish · limited professional proficiency

Interests: technology, computing, networking and telecommunications, artificial intelligence, open source, travel, photography, theme parks and thrill-based activities.